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Quality Assurance Officer-Waikiki
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90674284

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Wyndham Destinations

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
  7 Views, 0 Applications  
Quality Assurance Officer-Waikiki
Wyndham Destinations is the world's largest vacation ownership company with an impressive list of world-renowned destinations. We have grown and excelled by remaining true to our corporate values of integrity, accountability, and exceptional customer service. It is the strong values and _Count On Me!_ service with the promise of being respectful, being responsive, and delivering great experiences exhibited by our team that continues to set us apart from the rest.

The Quality Assurance Officer follows Best Practices to include completing sales documents for Wyndham Destinations owners, & supports sales through training, retention & compliance evaluations & reporting. Additional responsibilities include completing after sale follow activities, providing on-going product knowledge training for sales teams, monitoring rescission rates, and communicating results to site leader &/or management. The QAO reviews and analyzes rescission information, makes observations, completes reports, and assesses program progress. The QAO partners with all site departments to support sales.

+ Assist sales in accomplishing compliance and retention goals

+ Complete closing for all sales professionals with rescissions over target rates

+ Utilize closing opportunity to identify areas needing improvement for sales professional

+ Partner with management to develop successful training activities including observation reviews, ride-along and other activities.

+ Serve as QAO according to Sales Quality Assurance Best Practices

+ Complete owner follow up during and after rescission period involving sales participation as necessary

+ Provide management continuous feedback evaluating program success

The Quality Assurance Officer reports directly to the Quality Assurance Manager.

Minimum Qualifications

+ WVO product knowledge perferred

+ Timeshare sales experience perferred

+ State of HI Real Estate License

+ Must be willing to obtain HI Notary License.

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