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Quality Assurance Manager-Waikiki
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90674293

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Wyndham Destinations

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
  11 Views, 0 Applications  
Quality Assurance Manager-Waikiki
Wyndham Vacation Ownership is the world's largest vacation ownership company with an impressive list of world-renowned destinations. We have grown and excelled by remaining true to our corporate values of integrity, accountability, and exceptional customer service. It is the strong values and _Count On Me!_ service with the promise of being respectful, being responsive, and delivering great experiences exhibited by our team that continues to set us apart from the rest.

**The Quality Assurance Manager** follows Best Practices to include completing sales documents for WVO owners, evaluates and trains the QA Team, supports Sales Leaders and Sales Teams through training, retention and compliance evaluations and reporting. Additional responsibilities include working with the Sales team on completing after sale follow-up activities, providing on-going product knowledge training for sales teams, monitoring, rescission rates, and communicating results to site leader. The QAM reviews and analyzes rescission information, information, observes sales floor, completes reports, and assesses program progress. The QAM partners with all site departments to support sales in accomplishing compliance and maintaining retention goals.

+ Completes closing for all sales professionals

+ Utilizes closing opportunity to identify areas needing improvement for sales professional

+ Partners with team and site leadership to develop successful training activities including observation reviews, presentation rides, and other activities

+ Serve as QA according to Sales Quality Assurance Best Practices

+ Completes owner follow up during after rescission period involving sales participation as necessary.

+ Provides management continuous feedback evaluating program success

+ Minimum of 3 years experience in hotel operations or Quality Assurance

+ Knowledge of computer skills, Microsoft Office experience

+ Excellent communication skills

+ Hawaii Real Estate License and Notary required

+ Timeshare sales experience requires (WVO Sales experience preferred)

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